IT Support Technician
We are searching for an IT Support Technician to join our team in our Los Angeles office. As a member of IT department, you will be responsible for providing support and troubleshooting to Mac & PC workstations, setting up and shipping out new workstations, physically installing new servers, answering help-tickets, and more. This is a full-time position.
Reports to: Director of IT
- Act as the first point of contact for employee technical issues
- Work to resolve tickets in our Helpdesk Ticketing System
- Provide a mix of on-site and remote support, including after-hours support
- Install new hardware, software, cables, connectors, and consumables
- Make updates to active directory accounts, email accounts, and the phone system
- Update IT Documentation to reflect changes you have made
- Assist with employee desk moves, re-deploying existing equipment in new locations
- Keep IT inventory storage area clean, organized, and well stocked
- Process electronic recycling
- Change tapes in LTO tape library
- Drive to and from assigned locations
- Must be able to lift 50 lbs
Requirements:
- Strong people skills, critical thinking and problem-solving skills
- Attention to detail and a willingness to follow up on issues until they are solved
- Advanced level of experience with Windows & Mac Operating Systems
- Experience with network storage and security permissions
- Experience with Microsoft Powershell, o365, Sharepoint, vSphere/VMware, RAID storage, or Active Directory a plus
Please send in a cover letter and resume detailing your experience and interest via email to: jobs@shoutfactory.com.